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3 Dental Receptionist Resume Examples That Work in 2024

Dental Receptionist Resume

Professional dental receptionist resume, formal dental receptionist resume.

• Dental Receptionist Resume Writing 101

You’re a ninja in the dental receptionist role, greeting and informing guests as they arrive at the office and helping to make appointments for new patients. You also handle quite a bit of data entry and payment processing.

But you might struggle to format your resume to look as user-friendly and organized as the appointment calendars you work with! What should you include, and where should it go?

Don’t worry about it! We’ve been helping dental receptionists find their office niches for years, and we’ve put together three dental receptionist resume examples for you.

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Why this resume works

• Give Sam’s masterpiece a quick read, and you’ll notice that it’s flawless—it’s free of reckless typos, punctuation mistakes, overly long or run-on sentences, and other grammar errors that could make the recruiter think he’s not attentive to detail or genuinely interested in the job.

Related resume examples

• Office assistant
• Front desk medical receptionist
• Office manager
• Office coordinator
• Receptionist

What Matters Most: Your Skills & Professional Experiences

The skills section of your resume shows recruiters what kinds of personal “tools” you use to make yourself such an asset in a dental receptionist role. You’ll want to lean more technical, even though soft skills are a big part of your job.

Make sure each item you list relates directly to some task you perform at your job. What programs do you use for patient intake? What exactly do you help customers with that falls under the umbrella of “customer service”?

Avoid anything generic! Fine-tune your abilities as much as you can to demonstrate what makes you a uniquely desirable person to have around the dentist’s office.

Here are some examples:

9 most popular dental receptionist skills

• Google Sheets
• MS PowerPoint
• Insurance Plans
• Patient Scheduling
• Telephone Intake
• Paterson Eaglesoft
• Payment Plans
• Patient Forms
• Patient Education

Sample dental receptionist work experience bullet points

Your work experience section is the stage where recruiters can watch all your skills in action! What did you do with that incredible ability to make patients feel welcome? How did you improve data accuracy and prevent double-booking?

And what’s more: How can you measure the impact of what you did? Think of percentages, improvement rates, and customer feedback ratings you could use to bolster your achievements.

Make sure all your examples are relevant, too! And you can use points from other jobs outside dentistry to highlight skills that transfer over well. For example, if you’re great at processing returns at the customer service desk, then you’ll probably excel at scheduling dental appointments, too!

Check out some examples:

• Confirmed and scheduled 21+ appointments per day with Microsoft Outlook and Calendly, reducing instances of double-booking by 21%
• Scanned insurance approval letters to the database and notified cast management assistant of available documents, resulting in an error reduction rate of 11%
• Maintained copier and fax machines, resolving intermediate to complex issues that saved $3.2K in repair costs that year
• Ensured smooth patient flow by confirming all appointments 48 hours in advance and following up with patients who were running late, reducing missed appointments by 8%

Top 5 Tips for Your Dental Receptionist Resume

• Recruiters have a lot of resumes to look through, including yours! So keep your dental receptionist resume short and sweet, and just one page long . Word things as concisely as you can to make skimming easy.
• Don’t keep it a secret if you have any cool certifications like a Certified Medical Administrative Assistant (CMAA) or Certified Professional Coder (CPC)! Credentials like these take your resume from “good” to “great” in a flash.
• Your skills list should focus heavily on technical skills that are specific to your field, like patient data entry, phone reception, and insurance paperwork. But your soft skills matter, too: So work those into your experience section!
• For a resume as gorgeous as each patient’s new smile, look through our three resume templates and try them out to see which one places the best emphasis on your unique high points. If your skills and certifications are stunning, make them stand out with a side column!
• If you’re switching fields or just entering the dental receptionist role, you might benefit from a resume objective that states what your professional goals are and how they’ll benefit the organization where you’re applying. Include a few abilities that you don’t repeat later on in your resume!

For a tidy and refreshing resume, keep your bulleted list of experiences nice and sleek. The ideal formula is what you did, why you did it, how you did it, and how it helped —with a metric for the impact, of course!

Great idea! If you have any previous coworkers, supervisors, or bosses who can attest to your excellence behind the desk or your unusual ability to spot errors and nip them in the bud before they affect patients or customers, see if they’ll write you a professional letter of recommendation.

We totally get that: But you don’t have to say goodbye to your crowning accomplishments! Just move some of your experience points from your resume and use them as the foundation for your AI cover letter that tells another side of your story as a dental receptionist.

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Dental Office Receptionist Resume Example

Writing a resume to apply for a dental office receptionist job can be a daunting task, especially if you are unsure of how to present your skills and experience. This guide provides step-by-step instructions on how to write a resume tailored to the dental office receptionist job, and includes examples of successful resumes written by others in the same position. By following this guide, you can create a resume that highlights your professional qualifications and experience, and stands out to potential employers. With the right knowledge and preparation, you can craft a resume that will give you the best chance of being hired as a dental office receptionist.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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Dental Office Receptionist

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

Highly organized, detail- oriented, and personable receptionist with over 5 years of experience in dental office settings. Proven ability to maintain a professional and composed demeanor while assisting and communicating with patients, families, and staff. Adept at managing multiple responsibilities at once, and delivering exceptional customer service.

Core Skills :

• Personable and courteous customer service
• Proficient in dental office software
• Knowledgeable of dental office procedures and protocols
• Excellent organizational and problem- solving skills
• Ability to manage multiple tasks and priorities
• Strong verbal and written communication skills
• Proficient in MS Office applications

Professional Experience : Dental Receptionist Huxley Dental, New York, NY January 2016 – Present

• Greet and register patients upon arrival, assess and address patient needs.
• Verify patient insurance coverage and obtain prior authorizations when necessary.
• Schedule appointments, answer phone calls and respond to emails.
• Assist the dental team with filing, copying, and data entry.
• Process payments and handle billing inquiries.
• Ensure that the office is kept clean and organized.

Dental Receptionist Wilkinson Dental, Brooklyn, NY July 2014 – January 2016

• Greeted patients and answered incoming calls.
• Scheduled and confirmed appointments for new and existing patients.
• Verified patient insurance coverage and obtained prior authorizations.
• Collected and recorded patient payments and handled billing inquiries.
• Assisted the dental team with filing, copying, and other related tasks.
• Ensured the office was kept clean and organized.

Education : High School Diploma St. John’s High School, Brooklyn, NY June 2014

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Dental Office Receptionist Resume with No Experience

Reliable, organized and detail- oriented individual with the desire to provide excellent customer service in a dental office setting. Highly organized and capable of managing multiple tasks efficiently with little to no supervision.

• Strong interpersonal skills
• Excellent oral and written communication skills
• Proficient in Microsoft Office Suite
• Knowledge of medical terminology and coding
• Ability to multitask in a fast- paced environment
• Understand HIPAA regulations

Responsibilities

• Greeting and scheduling patients
• Filing paperwork and entering patient information into computer system
• Answering phones and routing calls
• Maintaining patient confidentiality
• Collecting payments and processing insurance claims
• Organizing and stocking office supplies
• Assisting and answering patient inquiries

Experience 0 Years

Level Junior

Education Bachelor’s

Dental Office Receptionist Resume with 2 Years of Experience

Dedicated dental office receptionist with two years of experience in the field. Possesses excellent interpersonal and communication skills, providing excellent customer service. Quickly and accurately enters data into computer systems and works efficiently with team members to provide exceptional patient care.

• Computer Data Entry
• Patient Scheduling
• Customer Service
• Communication Skills
• Interpersonal Skills
• Time Management

Responsibilities :

• Greeting patients and answering any questions they have
• Assisting with scheduling appointments
• Entering patient data into computer systems
• Collecting payments and issuing receipts
• Answering telephone calls and taking messages
• Maintaining office supplies
• Organizing patient’s records
• Ensuring the lobby area is clean and orderly

Experience 2+ Years

Dental Office Receptionist Resume with 5 Years of Experience

Talented and experienced Dental Office Receptionist with 5 years of providing exceptional customer service to patients. Possess excellent communication skills, with the ability to effectively interact with patients and staff. Skilled in managing administrative tasks, including appointment scheduling, patient check- in and check- outs, insurance verification, and collecting payments. Proven record of providing patients with the highest quality of services within a timely manner.

• Knowledge of dental office protocols
• Proficient in dental software
• Excellent communication skills
• Strong customer service skills
• Proficient in data entry
• Excellent organizational skills
• Greeted patients and provided them with necessary information upon arrival
• Schedule and manage appointments for patients
• Verified patient insurance and collected payments
• Maintained patient records and updated information in dental software
• Provided patient education and assistance with paperwork
• Prepared and presented billing statements to patients
• Answered telephone calls, scheduled and cancelled appointments
• Maintained front desk area by ensuring and ordering necessary supplies

Experience 5+ Years

Level Senior

Dental Office Receptionist Resume with 7 Years of Experience

Dedicated and organized dental office receptionist with 7 years of experience in scheduling appointments, verifying insurance claims, collecting payments, managing patient records, and providing quality customer service. Experienced in preparing reports, maintaining office supplies, and communicating with dental insurance companies. Passionate about creating an inviting atmosphere for patients and providing care and assistance to make their visit as comfortable as possible.

• Knowledge of dental office procedures and protocols
• Excellent customer service skills
• Verifying insurance claims
• Handling patient inquiries
• Excellent written and verbal communication skills
• Ability to multitask and prioritize duties
• Greet patients upon arrival and assist them with check- in process
• Schedule appointments and verify patient insurance coverage
• Answer multi- line phone system and direct calls to appropriate personnel
• Collect payments and properly log them in the billing system
• Assist patients with filling out forms and filing out paperwork
• Update patient records and maintain patient confidentiality
• Process insurance claims and ensure paperwork is completed accurately
• Maintain office supplies and order new materials as needed
• Ensure lobby and waiting areas are kept clean and tidy
• Assist patients with billing and insurance related questions

Experience 7+ Years

Dental Office Receptionist Resume with 10 Years of Experience

Highly experienced Dental Office Receptionist with 10 years of experience in providing excellent customer service and administrative support in a dental office environment. Possesses excellent communication and organizational skills, as well as proficiency in computer programs including Microsoft Office Suite, FileMaker and DentalVision. Committed to providing a professional, friendly and knowledgeable experience for all patients.

• Customer service
• Insurance Verification
• Record maintenance
• Multitasking
• Front Desk Management
• Patient Registration
• Dental software experience
• Greeting and checking in patients
• Answering and routing phone calls
• Insurance verification and eligibility
• Dealing with patient accounts and billing
• Maintaining accurate patient records
• Scheduling appointments and follow- ups
• Providing general office support
• Explaining treatment procedures to patients
• Assisting with patient inquiries and concerns

Experience 10+ Years

Level Senior Manager

Education Master’s

Dental Office Receptionist Resume with 15 Years of Experience

Experienced Dental Receptionist with 15 years of experience in customer service, dental office operations, administrative duties, and patient relations. Possesses in- depth knowledge of patient records management, insurance filing procedures, and medical terminology. Highly organized and detail- oriented, with an ability to thrive in busy and high- pressure environments. Demonstrated ability to build strong customer relationships and ensure top- notch customer service.

• Dental Office Operations
• Patient Relations
• Patient Records Management
• Insurance Filing Procedures
• Medical Terminology
• Organizational Skills
• Multi- tasking
• Problem- solving
• Greet and check patients in and out
• Schedule appointments and maintain patient records
• Verify insurance eligibility and coverage
• Collect patient information and confirm insurance coverage
• Ensure accurate billing and payments
• Answer phones, take messages, and respond to patient inquiries
• Manage patient accounts, including payment collection and processing
• Create and submit electronic claims and follow up with insurance companies
• Provide updates on billing status and processing to patients
• Handle office paperwork and filing
• Process insurance and payment information
• Maintain a clean and organized reception area

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Dental Office Receptionist resume?

A dental office receptionist is an important position in the dental office. They are responsible for greeting patients, scheduling appointments, answering phones, and managing administrative tasks. To be successful in this role, you must have excellent customer service and organizational skills. A well-crafted resume should showcase these skills and highlight your qualifications for the job.

Here are some of the key elements to include in your Dental Office Receptionist resume:

• Education: Include your educational background, including any relevant courses or degree related to the dental industry.
• Relevant Experience: Describe any previous experience you have in the dental office setting. This could include working as a dental assistant, dental hygienist, or other related roles.
• Skills: List any of your relevant skills, such as customer service, filing, and data entry. List the specific software applications you are familiar with.
• Additional Training: Include any additional courses or training related to the dental industry, such as Infection Control, Medical Terminology, or HIPAA Compliance.
• Certifications: List any certifications you have related to the dental field, such as Certified Dental Receptionist.
• Personal Attributes: Provide a brief description of your personal attributes, such as excellent communication and interpersonal skills.

By including the above elements in your Dental Office Receptionist resume, you can demonstrate that you are an ideal candidate and have the necessary qualifications to be successful in this role.

What is a good summary for a Dental Office Receptionist resume?

A great summary for a Dental Office Receptionist resume should demonstrate your customer service and communication skills, computer proficiency and knowledge of dental terminology and procedures. In addition, it should also showcase your professional attitude, ability to multi-task, and problem-solving skills in a fast-paced environment.

The summary should also highlight your experience in providing exceptional customer service and managing front office tasks, such as scheduling appointments, collecting payments, verifying insurance coverage, and maintaining patient records. Additionally, it should highlight your ability to prepare patient charts, answer phones, and resolve customer inquiries.

Overall, a great summary for a Dental Office Receptionist resume should demonstrate your professional skills and knowledge of the dental industry. By emphasizing this in your summary, you will present yourself as a qualified and reliable candidate.

What is a good objective for a Dental Office Receptionist resume?

Writing a resume for a Dental Office Receptionist position can be a challenge. As a receptionist, you must possess the right combination of customer service skills and excellent communication abilities. In order to make a great impression, you must include an effective objective statement.

Here is an example of a good objective for a Dental Office Receptionist resume:

• Seeking a position as a Dental Office Receptionist where I can utilize my strong customer service and communication skills to ensure a professional and efficient front desk experience.
• Utilizing my knowledge of medical insurance and billing procedures to efficiently manage patient accounts.
• Applying my knowledge of dental terminology and administration processes to support the office staff.
• Maintaining a friendly and professional atmosphere while providing accurate information to patients.
• Developing strong relationships with patients and other staff members to ensure a smooth and efficient office environment.

How do you list Dental Office Receptionist skills on a resume?

Having a dental office receptionist on staff is essential for the smooth running of any dental practice. As the receptionist is often the first point of contact for patients, it’s important to ensure they possess the necessary skills to provide an excellent customer service experience. When listing the skills for a dental office receptionist on a resume, include the following:

• Strong customer service skills: Dental office receptionists must be able to interact with patients in a friendly and professional manner. They should be able to answer questions, set appointments, and address any customer concerns.
• Organizational abilities: The receptionist should have excellent organizational skills, as they will be responsible for managing patient files, appointments, and payments.
• Knowledge of dental terminology: A good understanding of dental terminology is essential for a dental office receptionist. This will help them better understand patient inquiries and answer questions related to procedures.
• Computer literacy: Receptionists must be able to use basic computer programs such as Microsoft Office Suite and dental software.
• Multi-tasking abilities: Successful dental office receptionists must be able to stay organized and prioritize tasks while handling multiple tasks simultaneously.
• Time management: The receptionist should be able to handle a variety of tasks while managing time efficiently.
• Attention to detail: Receptionists must be detail-oriented in order to accurately complete paperwork and provide accurate information to patients.

By showcasing these skills on a resume, potential employers will be able to see that the candidate has the essential skills required to be an effective dental office receptionist.

What skills should I put on my resume for Dental Office Receptionist?

A dental office receptionist is responsible for greeting patients, arranging appointments, organizing patient records, and handling financial matters related to the practice. As such, there are a variety of skills that you should consider putting on your resume for such a role.

• Patient Care: A dental office receptionist should be knowledgeable about dental terminology, procedures, and treatments, in order to provide basic information to patients. They should also be able to handle a variety of patient concerns in a professional and courteous manner.
• Office Administration: Receptionists must have strong administrative skills in order to organize and maintain patient records, as well as to generate reports as needed. They should also be comfortable working with computers and able to learn new software applications quickly.
• Financial Knowledge: Knowledge of insurance plans, billing, and other matters related to the financial side of the practice is essential. A receptionist should be able to effectively explain financial matters to the patient and answer their questions.
• Customer Service: A dental office receptionist should have excellent customer service and communication skills. They should be able to handle multiple tasks at once and remain calm when dealing with difficult patients.
• Attention to Detail: A receptionist must be detail-oriented in order to accurately record and update patient information. They should also be able to work independently, without direct supervision.

By having the right skills and qualifications on your resume, you can make yourself an attractive candidate for a dental office receptionist position. Make sure you highlight any experience you have in the field, as well as any relevant skills that you possess.

Key takeaways for an Dental Office Receptionist resume

As a dental office receptionist, your resume should highlight the technical and professional skills that make you an ideal candidate for the job. Whether you have years of experience in the industry or are just starting out, there are certain key takeaways you should include in your resume.

• Knowledge of Software: Make sure to emphasize any knowledge of dental office-specific software such as Dentrix, Softdent, and OpenDental. If you have experience in other related software, such as Microsoft Office, this is also important to include.
• Communication Skills: As a receptionist, you will be the first point of contact for patients and other customers. Make sure to highlight any relevant communication skills such as customer service, problem-solving, and written and verbal communication.
• Organizational Skills: As a receptionist, you will need to be able to manage multiple tasks, prioritize workloads, and maintain a neat and organized work environment. Make sure to include any experience you have in organizing and managing tasks.
• Interpersonal Skills: Working in a dental office receptionist position often requires working with a wide variety of individuals, from patients and other healthcare professionals to insurance companies. Make sure to highlight any interpersonal skills that you possess such as empathy, diplomacy, and problem-solving.
• Knowledge of Dental Terminology: Many dental receptionists will be expected to have knowledge of basic dental terminology. Make sure to include any medical terminology, clinical codes, and abbreviations that you are familiar with.

By following these key takeaways when crafting a resume for a dental office receptionist position, you can make sure that potential employers see the breadth of skills and experience that make you a great candidate.

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