how to get sys_id of assignment group in servicenow

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How do I find Assignment Group id and User id in ServiceNow?

A unique 32-character GUID identifies each record in ServiceNow (Globally Unique ID) called a sys_id.

sys_id of a record is important when writing a script, workflow, or other development tasks.

Here are ten different methods to find the sys_id of a record in ServiceNow:

Right-click or hamburger You can right-click the header bar of most forms and find the sys_id.

To get a sys_id from the header bar:

Navigate to the record where you are looking for a sys_id. 

To get a sys_id from XML

• Navigate to the record where you are looking for a sys_id

Right click the header bar and select Show XML. Alternately you can also click the Hamburger > Show XML

Since the sys_id of a record is always part of the URL for a link to that record, it is possible to retrieve the sys_id by viewing the URL.

To get the sys_id from XML

Right-click the header bar and select Copy URL. Alternately you can also click the Hamburger > Copy URL

For example, an Incident with the following URL:

https://<instance name>.service-now.com/nav_to.do?uri=incident.do sys_id=23dc968f0a0a3c1900534f399927740e

The sys_id is : 23dc968f0a0a3c1900534f399927740e

• Add an onload client script to show a sys_id function onLoad() { var incSysid = g_form.getUniqueValue(); alert(incSysid); }

The sys_id value of a record can be found in a business rule (or any other server-side JavaScript)

The sys_id value of a record can be found in a background script. Note: Test in a development instance first!

Login as an admin

Go to System Definition > Scripts - Background

Paste a script similar to this and click Run Script

By adjusting the url of a record, you can add this URL Parameter to export the sys_id and all fields to CSV

Navigate to the list of records where you want to find the sys_id

Build your filter

Right-click the Filter, and select Copy URL

Paste the URL into a new browser window

Add &CSV&sysparm_default_export_fields=all to the end of the URL

A CSV file with all fields AND the sys_id is exported.

Here is a creative way to use the Easy Import Template to export the sys_id data you are looking for.

Right click the header bar and select Import. Alternately you can also click the Hamburger > Import

Do you want to insert or update data? Update

Do you want to create an Excel template to enter data ? True

Include all fields in the template? True or False, your choice

Click Create Excel Template

Click Download

Open the Excel Spreadsheet

Select Page 1

If you are using the  ServiceNow ODBC Driver  and a reporting tool, you can pull the sys_id field information easily.

If you are using the  ServiceNow Rest API , you can also pull sys_ids

Check this link (external): https://www.servicenowelite.com/blog/2020/9/29/ten-methods-to-find-sysid?rq=sys_ID

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Is there a table that maps sys_id to Assignment Group name?

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‎10-18-2019 08:27 AM

Solved! Go to Solution.

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‎10-18-2019 10:21 AM

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Ten methods to find sysid.

Each record in ServiceNow is identified by a unique 32-character GUID (Globally Unique ID) called a sys_id.

As a ServiceNow administrator, finding the sys_id of a record is important when writing a script, workflow, flow, or many other development tasks.

Here are ten different methods to find the sys_id of a record in ServiceNow:

1. RIGHT CLICK OR HAMBURGER

You can right click the header bar of most forms and find the sys_id.

To get a sys_id from the header bar

Navigate to the record where you are looking for a sys_id

Right click the header bar and select Copy sys_id. Alternately you can also click the Hamburger > Copy sys_id

Example Copy sys_id

To get a sys_id from xml

Right click the header bar and select Show XML. Alternately you can also click the Hamburger > Show XML

Scroll down in the XML and find the sys_id line

Example XML

Since the sys_id of a record is always part of the URL for a link to that record, it is possible to retrieve the sys_id by viewing the URL.

To get the sys_id from XML

Right click the header bar and select Copy URL. Alternately you can also click the Hamburger > Copy URL

For example, an Incident with the following URL:

https://<instance name>.service-now.com/nav_to.do?uri=incident.do?sys_id=23dc968f0a0a3c1900534f399927740e

The sys_id is : 23dc968f0a0a3c1900534f399927740e

4. CLIENT SIDE JAVASCRIPT

You can also get the sys_id from a client-side script

Add a onLoad Client Script to show a sys_id

5. server side javascript.

The sys_id value of a record can be found in a business rule (or any other server-side JavaScript)

6. BACKGROUND SCRIPT

The sys_id value of a record can be found in a background script.  

How to use a Background Script to retrieve a sys_id

Test in a development instance first!

Login as an admin

Go to System Definition > Scripts - Background

Paste a script similar to this and click Run Script

Example Background script result

7. EXPORT CSV

By adjusting the url of a record, you can add this URL Parameter to export the sys_id and all fields to CSV

How to use this parameter

Navigate to the list of records where you want to find the sys_id

Build your filter

Right click the Filter, and select Copy URL

Paste the URL into a new browser window

Add  &CSV&sysparm_default_export_fields=all to the end of the URL

A CSV file with all fields AND the sys_id is exported.

Example URL

Example CSV Export

8. Easy Import

Here is a creative way to use the Easy Import Template to export the sys_id data you are looking for.

Right click the header bar and select Import. Alternately you can also click the Hamburger > Import

Do you want to insert or update data? Update

Do you want to create an Excel template to enter data ? True

Include all fields in the template? True or False, your choice

Click Create Excel Template

Click Download

Open the Excel Spreadsheet

Select Page 1

In the far-right column, the sys_id is shown

Example Easy Import Template

9. ODBC DRIVER

If you are using the ServiceNow ODBC Driver and a reporting tool, you can pull the sys_id field information easily.

Install the ODBC Driver, this guide is helpful. After you install the ODBC Driver, you can run a SQL query and depending on the query, the sys_id can be exported.

Example ODBC Driver SQL Query

10. REST API

If you are using the ServiceNow Rest API , you can also pull sys_ids

Example REST Query

Identifying the sys_id Value of a Record

Sys_id values uniquely identify each record in your Service-now instance database. While you should never try to modify these values, it is sometimes useful to know what the sys_id value is for a particular record. This article describes the different ways of identifying the sys_id value for a particular record.

View the sys_id in your browser information bar

S ince the sys_id of a record is always part of the URL linking to that record, you can see the sys_id in the information bar of your browser simply by hovering over a link to the record.

So, if the URL for an incident record looked like this… https://demo.service-now.com/nav_to.do?uri=incident.do?sys_id=23dc968f0a0a3c1900534f399927740e

The sys_id of that record would be this… 23dc968f0a0a3c1900534f399927740e

Copy URL menu option

The best way to actually retrieve the the sys_id for a record is just to open that record, right-click the header for the record, and select the ‘Copy URL’ menu option. This action can also be taken by right-clicking any record in a list. The sys_id value is the 32-character value immediately after ‘sys_id=’.

Business Rule

The sys_id value of a record can be found in a business rule (or any other server-side JavaScript) by dot-walking from the GlideRecord like this…

Client Script

Finding the sys_id of a record in client-side JavaScript can be done like this…

Why is the sys_id -1?

A sys_id value of -1 in a URL is not actually a sys_id at all. If you see -1 as the sys_id in a URL, it indicates that a new record form will be displayed from that URL.

More information can be found about sys_id values here .

Mark Stanger

Date Posted:

March 3, 2010

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Hello, How can I get the sys_id of the variable in client script.I need to use it in the service portal and get control method won’t help me there.

Thanks Saranya

Unfortunately, ServiceNow hasn’t given us any reasonable way to get to this information. G_form isn’t even available in the Service Portal and the sys_id of a reference field value isn’t stored anywhere at all in the page HTML.

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