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How do I set assignment group for a catalog task in the workflow?

sburke

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‎10-25-2016 01:12 PM

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Brad Tilton

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servicenow how to assign assignment group

Create an assignment group

Create an Operational Technology (OT) specific assignment group to assign to OT incident records.

Role required: admin

The Assignment Group field in an OT incident record only shows assignment groups with the type OT. This helps separate Operational Technology (OT) and Information Technology (IT) incidents.

You can create OT-specific assignment groups that you want visible on an OT incident record.

  • \n Navigate to All > User Administration > Groups . \n
  • \n Select New . \n
  • \n Select Submit . \n

Now, the OT-specific assignment group is visible on the incident record.

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A ServiceNow and DevOps enthusiast. I use this blog to share ideas and learn from others.

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ServiceNow Automatically set Assignment Group

1 minute read

This is a useful tidbit for auto populating assignment groups. ServiceNow does have a few features that make it possible to auto assign groups based on criteria such as:

  • Assignment Lookup Rules
  • Data lookup definitions

However, sometimes a simple client script can offer less overhead. In this case I had the following requirements.

  • When a requester picks a group it will auto set the assignment group to the Configuration Item approver group
  • The requester can accept this or choose to override it
  • If a group is not found on the CI, a pop up will alert them to select it manually

To accomplish this the client script was as follows:

Name : Populate Assignment Group Type : onChange Field Name : cmdb_ci (Configuration Item)

Set that on your table (incident/change etc) and your all set!

Why not Assignment Rule?

I was asked, why not create an assignment rule, after all its built into the product. For example a simple rule under System Policy -> Assignment, defined using this script snippet will work.

Sample snippet:

However it is server side and does not set until after the user saves the record. This would be ideal if you wanted to “Hard enforce” that the assignment group must be set by the CI, however if your requirement is to allow the user to override then a client script is the preferred route.

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IMAGES

  1. Servicenow Ticket Template

    servicenow how to assign assignment group

  2. ASSIGNMENT GROUP PREDICTION FOR TICKETING TOOL

    servicenow how to assign assignment group

  3. How To Assign Multiple Tickets In ServiceNow

    servicenow how to assign assignment group

  4. Assign A Role To A Group In ServiceNow

    servicenow how to assign assignment group

  5. Types of ServiceNow Roles & How To Create Role ServiceNow

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  6. ServiceNow Advanced Reference Qualifier

    servicenow how to assign assignment group

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COMMENTS

  1. Solved: Configure auto group assignment for each ... - ServiceNow

    Did you want to auto populate assignment group based on Service? We can do this using Client scripts by making Glide Ajax call. I can share the scripts with you.

  2. Configure the group type for assignment groups - ServiceNow

    Loading... Loading...

  3. Make Assign to me button fill in assignment group field

    If your assigned group is filled, you can create an UI action to assign it to yourself in assigned to field. Please create an ui action with preferred table: script:

  4. How to auto populate "Assignment Group" field ... - ServiceNow

    The requirement is to auto-populate the "Assignment Group" field present on the 'sc_req_item" table

  5. How To Add Users To An Assignment Group In ServiceNow

    To add user to group ServiceNow, simply type "groups" in the filter navigator and select the "groups" option in the "user administration" menu. From there, you can view and update the...

  6. How do I set assignment group for a catalog task ... - ServiceNow

    task.assignment_group = current.variables.multiplechoicevariablename.u_assignment_group; If you're using a reference field you can dot walk the tables pretty easily. If this is just a multiple choice field then you'd have to do a more complex gliderecord query.

  7. How to Create Automatic Assignment Group in ServiceNow

    Learn how to set up automatic assignment groups in ServiceNow with this instructional video.

  8. Create an assignment group - Product Documentation: Utah ...

    Loading... Loading...

  9. ServiceNow Automatically set Assignment Group

    ServiceNow does have a few features that make it possible to auto assign groups based on criteria such as: However, sometimes a simple client script can offer less overhead. In this case I had the following requirements. To accomplish this the client script was as follows: Code: Set that on your table (incident/change etc) and your all set!

  10. ServiceNow - Assignment Groups - YouTube

    *Disclaimer: We are reviewing video content for Accessibility standards*How to determine your own, or a colleague's, assignment group.