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How do I set assignment group for a catalog task in the workflow?
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10-25-2016 01:12 PM
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Create an assignment group
Create an Operational Technology (OT) specific assignment group to assign to OT incident records.
Role required: admin
The Assignment Group field in an OT incident record only shows assignment groups with the type OT. This helps separate Operational Technology (OT) and Information Technology (IT) incidents.
You can create OT-specific assignment groups that you want visible on an OT incident record.
- \n Navigate to All > User Administration > Groups . \n
- \n Select New . \n
- \n Select Submit . \n
Now, the OT-specific assignment group is visible on the incident record.
A ServiceNow and DevOps enthusiast. I use this blog to share ideas and learn from others.
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ServiceNow Automatically set Assignment Group
1 minute read
This is a useful tidbit for auto populating assignment groups. ServiceNow does have a few features that make it possible to auto assign groups based on criteria such as:
- Assignment Lookup Rules
- Data lookup definitions
However, sometimes a simple client script can offer less overhead. In this case I had the following requirements.
- When a requester picks a group it will auto set the assignment group to the Configuration Item approver group
- The requester can accept this or choose to override it
- If a group is not found on the CI, a pop up will alert them to select it manually
To accomplish this the client script was as follows:
Name : Populate Assignment Group Type : onChange Field Name : cmdb_ci (Configuration Item)
Set that on your table (incident/change etc) and your all set!
Why not Assignment Rule?
I was asked, why not create an assignment rule, after all its built into the product. For example a simple rule under System Policy -> Assignment, defined using this script snippet will work.
Sample snippet:
However it is server side and does not set until after the user saves the record. This would be ideal if you wanted to “Hard enforce” that the assignment group must be set by the CI, however if your requirement is to allow the user to override then a client script is the preferred route.
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Did you want to auto populate assignment group based on Service? We can do this using Client scripts by making Glide Ajax call. I can share the scripts with you.
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If your assigned group is filled, you can create an UI action to assign it to yourself in assigned to field. Please create an ui action with preferred table: script:
The requirement is to auto-populate the "Assignment Group" field present on the 'sc_req_item" table
To add user to group ServiceNow, simply type "groups" in the filter navigator and select the "groups" option in the "user administration" menu. From there, you can view and update the...
task.assignment_group = current.variables.multiplechoicevariablename.u_assignment_group; If you're using a reference field you can dot walk the tables pretty easily. If this is just a multiple choice field then you'd have to do a more complex gliderecord query.
Learn how to set up automatic assignment groups in ServiceNow with this instructional video.
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ServiceNow does have a few features that make it possible to auto assign groups based on criteria such as: However, sometimes a simple client script can offer less overhead. In this case I had the following requirements. To accomplish this the client script was as follows: Code: Set that on your table (incident/change etc) and your all set!
*Disclaimer: We are reviewing video content for Accessibility standards*How to determine your own, or a colleague's, assignment group.